Support Policy

Support Policy:

 

At The Last Monk, we are committed to providing excellent customer support to ensure your satisfaction with our products and services. Please review the following support policy guidelines:

 

1. Support Channels:

   - WhatsApp Support: You can reach out to our support team via WhatsApp at +91 77 11 882 882. Our team will assist you with your inquiries, provide guidance, and address any concerns you may have.

   - Email Support: For support via email, you can contact us at support@thelastmonk.com. Our support team will respond to your queries and provide assistance within 24-48 hours during business hours.

   - Call Support: If you prefer to speak with us directly, you can reach our support team by phone at +91 7711 882 882. We are available to assist you during business hours.

 

2. Response Time:

   - We strive to respond to WhatsApp messages, emails, and phone calls within 24-48 hours. However, please note that during busy periods, response times may vary. We appreciate your patience and assure you that we will address your concerns as promptly as possible.

 

3. Types of Support:

   - Our support team is here to assist you with various types of inquiries, including product information, order status, shipping inquiries, troubleshooting, and general assistance related to our products and services.

   - We aim to provide clear and helpful responses, addressing your concerns and providing relevant information to the best of our abilities.

 

4. Technical Support:

   - While we offer general product support, please note that we may not provide in-depth technical support for specific software or third-party applications unless explicitly mentioned in the product description or service agreement.

   - For technical issues beyond our scope, we will do our best to guide you to relevant resources or refer you to the appropriate support channels.

 

5. Feedback and Improvement:

   - We value your feedback and suggestions to improve our products and services. Please feel free to share your experiences, suggestions, or concerns with our support team. We appreciate your input as we strive to continually enhance our customer experience.

 

Please note that this support policy outlines general guidelines and does not replace any specific terms or agreements mentioned in the product/service documentation or terms of use. For any specific product-related support information, kindly refer to the relevant documentation provided with your purchase.

 

If you have any questions or require assistance, please reach out to our support team through WhatsApp at +91 77 11 882 882, via email at support@thelastmonk.com, or by calling +91 7711 882 882.

 

Thank you for choosing The Last Monk. We are here to support you on your crystal healing journey.