Mix and Match
Refund policy
Return Policy Summary:
- Eligibility: Returns within 21 days for unused, undamaged items in original packaging; exclusions apply for personalized/customized/Special Offer items.
- Return Process: Initiate by contacting customer support (support@thelastmonk.com) with order details and reason for return.
- Return Shipping: Customer bears costs unless item is defective/damaged/incorrect; use traceable method.
- Refund or Exchange: Processed after item inspection; refunds to original payment method, exchanges subject to availability.
- Non-Returnable Items: Hygiene-sensitive items, earrings, intimate items, gift cards, and sale items generally not returnable.
- Damaged/Defective Items: Report immediately with photographic evidence for prompt resolution.
- Third-Party Purchases: Refer to the retailer's return policy for items bought from third parties.
- Note: Policy adherence to local laws recommended; consulting with legal professionals advised for comprehensive policy crafting.