Mix and Match

Refund policy

Return Policy Summary:

  • Eligibility: Returns within 21 days for unused, undamaged items in original packaging; exclusions apply for personalized/customized/Special Offer items.
  • Return Process: Initiate by contacting customer support (support@thelastmonk.com) with order details and reason for return.
  • Return Shipping: Customer bears costs unless item is defective/damaged/incorrect; use traceable method.
  • Refund or Exchange: Processed after item inspection; refunds to original payment method, exchanges subject to availability.
  • Non-Returnable Items: Hygiene-sensitive items, earrings, intimate items, gift cards, and sale items generally not returnable.
  • Damaged/Defective Items: Report immediately with photographic evidence for prompt resolution.
  • Third-Party Purchases: Refer to the retailer's return policy for items bought from third parties.
  • Note: Policy adherence to local laws recommended; consulting with legal professionals advised for comprehensive policy crafting.